Transactional information handling through secure PortalPlex solution

Ramsdens Solicitors

Transactional information handling through secure PortalPlex solution

Challenge: To provide clients with easy to use transactional information through a secure portal in a more efficient way; managed by Ramsdens through their existing case management system.

Ramsdens Solicitors is an award-winning Legal 500-recommended full service law firm with an extensive network of offices across Yorkshire and a core objective to be everywhere their clients need them to be.

To make this an operational reality they approached Expedite Law with a brief to implement a solution that empowered their customers to provide transactional information via a secure portal that would give both them and Ramsdens complete peace of mind over its security and integrity.  

Our solution was to implement PortalPlex, a market-leading portal which enables clients to fill out forms without unnecessary repetition and duplication, coupled with the ability to provide proof of ID; digitally and securely sign documents, supported by a transparent audit trail; make payments for services; share messages and documents; and review the progress of their case.

One of the key features of PortalPlex is that it can be provided in a modular way, which enabled Ramsdens to hand-pick the elements it wanted for its bespoke solution. And because the platform is in constant development Ramsdens was able to continue to automate and speed up its transactional processes.

A successful relationship

“Ramsdens Solicitors has been a client for over 20 years and during that time both businesses have grown exponentially. This doesn’t happen by chance. Through a symbiotic relationship, we have had many opportunities to work together to ensure that they got exactly what was right for them. 

We have been able to add tangible benefits through our many years of experience in the industry, as well as advising day-to-day on what other movers and shakers are bringing to the market. On occasions, driving forces from within their team would question this - and this is when the magic between us would happen. 

Whilst Ramsdens Solicitors is a medium-sized regional law firm, they realise that investing in good, reliable IT systems and infrastructure is paramount to their success, and they now operate at a level we generally only see in the larger UK-based firms. 

We recognise this and ensure that we hold their hand and support them through every step of the journey, whether that be buying new kit for the data centre, software refreshes and updates, or building bespoke conveyancing workflows. 

It’s clear that the culture and business ethics of Ramsdens Solicitors are shared by ourselves, and this has helped turn this long-standing relationship into a true success.” Jamie Watson, Expedite Law Managing Director

What our clients say

"At Birchall Blackburn Law we have embarked on a major program of improvements to our systems in the past few years, a large part of these improvements were to our Case Management System (MatterSphere). After a few successful deployments by Expedite Law, we were so impressed with the service that we entered into a development support agreement to bolster our internal IT support team. I would highly recommend the team at Expedite. They take the time to understand the firms they work with, providing excellent service at every turn."

Jonathan Dickinson (IT Manager — Birchall Blackburn Law)

"Expedite Law helped us to refine our conveyancing process and delivered us their Portal Plex product. The system has brought operational efficiencies and offers clients an electronic means of on boarding. For the more proactive of clients we have reduced the timescale to on board by almost 2 weeks which has reduced the average life of a case within our system. Expedite are always professional and their industry knowledge is extensive."

Lindsey Frith (Head of Conveyancing — Ramsdens Solicitors LLP)